Last Updated: May 26, 2026

This Privacy Policy explains how ARTang collects, uses, stores, and protects personal information when you visit our website, submit an inquiry, request a quotation, or communicate with us through our online forms, email, WhatsApp, or other contact channels.

By using this website, you agree to the terms of this Privacy Policy.

1. Who We Are

This website is operated by Hangzhou ARTang Industrial Equipment Co., Ltd., a supplier of industrial process automation instruments, including flow measurement, pressure measurement, level measurement, and liquid analysis products.

For privacy-related questions, you can contact us at:

Email: sales@artang.com
WhatsApp: +86 191 5781 5720

2. Information We Collect

We may collect personal and business information when you visit our website, submit an inquiry, request technical support, or communicate with us.

The information we may collect includes:

  • Your name
  • Company name
  • Email address
  • Phone number or WhatsApp number
  • Country or region
  • Product inquiry details
  • Application requirements, such as medium, pipe size, pressure, temperature, flow range, installation conditions, or output requirements
  • Any other information you choose to provide through our forms or communication channels

We may also collect certain technical information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referral source
  • General website usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries
  • To provide product selection support
  • To prepare quotations or technical proposals
  • To communicate with you about your project requirements
  • To provide after-sales or technical support
  • To improve our website content, structure, and user experience
  • To analyze website traffic and performance
  • To prevent spam, misuse, or unauthorized access
  • To comply with applicable legal or business obligations

We do not sell your personal information to third parties.

4. Contact Forms and Inquiry Submissions

When you submit a contact form or product inquiry on our website, the information you provide will be sent to our sales or technical support team.

We may use this information to understand your application needs, recommend suitable products, and contact you by email, phone, WhatsApp, or other business communication methods.

Submitting an inquiry does not create a purchase contract. Any final product specifications, prices, lead times, payment terms, and delivery terms will be confirmed separately through formal quotation, proforma invoice, contract, or written communication.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and improve our content and marketing performance.

Cookies may be used for:

  • Website functionality
  • Language preferences
  • Website traffic analysis
  • User experience optimization
  • Security and spam prevention
  • Marketing and performance measurement

We may use tools such as Google Analytics, Google Search Console, Google Tag Manager, translation plugins, or other website performance tools to help us understand how visitors use our website.

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website functions.

6. Analytics and Third-Party Tools

We may use third-party services to help us analyze website performance, manage forms, improve user experience, and maintain website security.

These services may collect limited technical data, such as IP address, browser type, device information, pages visited, and user interactions.

Examples of tools we may use include:

  • Google Analytics
  • Google Search Console
  • Google Tag Manager
  • WordPress plugins
  • Contact form plugins
  • Translation or multilingual tools
  • Website hosting and security services

These third-party service providers process data according to their own privacy policies and applicable data protection requirements.

7. How We Share Information

We may share necessary information only in limited situations, such as:

  • With our internal sales, engineering, or technical support team
  • With trusted service providers who help us operate the website, email system, analytics tools, hosting, or security services
  • With logistics, certification, or project-related partners when required for quotation, delivery, or technical support
  • When required by law, regulation, legal process, or government request
  • To protect our rights, safety, property, or business interests

We do not sell, rent, or trade your personal information.

8. International Data Transfer

As an international B2B website, we may receive inquiries from visitors located in different countries and regions. Your information may be processed in China or in other countries where our service providers, website hosting providers, or business systems operate.

By submitting information through our website, you understand that your information may be transferred and processed outside your country or region.

9. Data Retention

We keep personal and business inquiry information only for as long as necessary for the purposes described in this Privacy Policy.

For example, we may retain inquiry records to:

  • Follow up on your project
  • Provide future technical support
  • Maintain business communication records
  • Improve our customer service
  • Comply with legal, tax, or business record requirements

When the information is no longer needed, we will delete it or keep it in a secure archived form where appropriate.

10. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

11. Your Rights

Depending on your country or region, you may have certain rights regarding your personal information, including the right to:

  • Request access to the information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent where processing is based on consent
  • Request that we stop sending marketing or follow-up communications

To make a request, please contact us at:

sales@artang.com

We may need to verify your identity before processing certain requests.

12. Email Communications

If you contact us through our website, email, or other business channels, we may reply to you using the contact information you provide.

We may also send follow-up messages related to your inquiry, quotation, sample request, technical selection, or project communication.

You can ask us to stop sending non-essential communications at any time by contacting us.

13. Links to Other Websites

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend that you review the privacy policies of any third-party websites you visit.

14. Children’s Privacy

Our website is intended for business users and industrial customers. It is not directed to children, and we do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, or data processing practices.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Hangzhou ARTang Industrial Equipment Co., Ltd.
Email: sales@artang.com
WhatsApp: +86 191 5781 5720